GRM

Grievance Redressal Mechanism

If you are facing any problem regarding services, please drop a mail to our Supporting Officer

Phase 1:- All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID –info@abrventure.com To ensure timely recording and recognition of the grievance, the respective executive shall revert within 3 working days w.r.t redressal of such complaint.

Phase 2:-In case the client will not satisfied with the response, the complaint can be escalated to compliance@abrventure.com they will ensure best possible redressal within a time frame of 7 working days.

Phase 3:-If the client still wants to escalate the complaint, he/she can approach through Email- contact@abrventure.com .He being the highest authority at our organization can redress the complaint in the best possible manner. He shall revert the client within 15 working days.

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from Phase 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

Details of designation

Contact Person Name

Address where the physical address location

Contact No.

Email-ID

Working hours when complainant can call

Customer Care

Abhishek Ghodki

  1ST Floor, Plot No 107, PU4, Scheme no 54, Vijay Nagar, Indore

 9630015976

 contact@abrventure.com

 10 AM-6:00 PM (MONDAY TO FRIDAY)

Head of Customer Care

 Abhishek Ghodki

 1ST Floor, Plot No 107, PU4, Scheme no 54, Vijay Nagar, Indore

 9630015976

 contact@abrventure.com

 10 AM-6:00 PM (MONDAY TO FRIDAY)

Compliance Officer

DEEPAK KR PANDEY

 1ST Floor, Plot No 107, PU4, Scheme no 54, Vijay Nagar, Indore

 0731-4986981

 deepakpandey@abrventure.com

 10 AM-6:00 PM (MONDAY TO FRIDAY)

CEO

DEEPAK KR PANDEY

 1ST Floor, Plot No 107, PU4, Scheme no 54, Vijay Nagar, Indore

  0731-4986981

 deepakpandey@abrventure.com

 10 AM-6:00 PM (MONDAY TO FRIDAY)

Principal Officer

 DEEPAK KR PANDEY

  1ST Floor, Plot No 107, PU4, Scheme no 54, Vijay Nagar, Indore

 0731-4986981

 deepakpandey@abrventure.com

 10 AM-6:00 PM (MONDAY TO FRIDAY)

**Please call on given numbers in working hours only.
**If in any case calls Unanswered, please mail your concern on given Email-id, Authorized person will reply you within 24 Working Hours.